Rights and Responsibilities

You will be treated with respect and as a partner in your care. This means that you have responsibilities to.

Help yourself and us by:

• Let anyone involved in your care know if you cannot keep an appointment either at the surgery or hospital or clinic.
• An appointment is for one person only and additional appointments should be requested if more than one person requires attention.
• Home visits should only be requested for patients who are seriously ill or housebound. Most problems are best dealt with in the surgery.
• Let anyone involved in your care know if you change your address or telephone number.
• Practice doctors and staff should be treated with respect. There will be no physical violence, verbal abuse or drunkenness tolerated under any circumstances.

We will try to help by:

• Answering questions about your treatment.
• We will respect your confidentiality at all times.
• We will provide information on how to complain or make suggestions about our service.